As you may have experienced, P.A.W.S. has been extremely busy these past several months. While we try to accommodate everyone, on occasion we had to turn away a client because we were already completely booked with appointments. Unfortunately, we also have clients who “no show” an appointment. When that happens, we do not have the ability to reassign that time for someone else to get in with their potentially sick pet.
In order to deter the no-show situation and to better accommodate our other clients, we are implementing a cancellation policy. P.A.W.S. Pet Hospital will strictly enforce this policy as of September 14, 2020.
If, for any reason, you cannot make your scheduled appointment you must call 651-400-1180 and cancel.
- If you call and reschedule less than 4 hours before your appointment, you will be charged a $25 late cancellation fee.
- For no-show or no-call appointments a $50 fee will be placed on your account.
- With the second missed appointment a $75 fee will be placed on your account and we will require pre-payment of the exam fee to make future appointments.
- Missed spays, neuters, dentals and surgical procedures will result in a $100 cancellation fee.
Thank you for your support and we appreciate your understanding.